Do I need to keep the unit on at all times? If
yes, will the power consumption be very high?
The unit needs to be switched on for proper tracking of the cartridge’s lifespan;
otherwise the tracking will not be accurate. Based on the power consumption for
5,000 litres of water in one year, this is less than RM5.00.
What materials are used to make the eSpring Water
The housing is constructed of various high grade engineering plastics. Water contact
parts, including the cartridge and all attachment kits, are all constructed of
materials that meet NSF/ANSI Standards.
The eSpring carbon-block features the use of a high-quality coconut shell-based
Can eSpring Water Treatment System be used at private wells?
eSpring is intended for use with municipally-treated water or private wells that
have been deemed potable. eSpring has been tested with contaminant levels higher
than those likely encountered in residential water systems. If the eSpring is used
at a private well, the well water should be tested once a year to ensure that it is
Can eSpring-treated water be stored?
eSpring water can be stored in containers with tight-fitting lids that must be
cleaned on a regular basis and used with proper hygiene methods in order to prevent
contamination. eSpring water may be stored refrigerated in a clean airtight
container for up to one week. When storing under ambient conditions in reusable wide
mouth water bottles, tanks or containers, the water should be used within 24 hours.
Does the eSpring change the taste of water?
No. The taste of water is dependent on what’s in the water. eSpring improves the
taste of water by removing many substances that can affects its taste, odour and
clarity, such as particulates and chlorine.
Is the eSpring certified by any third party health groups?
eSpring is certified by NSF International as a water treatment system that reduces
the most health-affecting contaminants compared to any other UV/carbon-based system
in the world. eSpring has been tested and certified by NSF for meeting Standard 42,
53, 55, 401, NSF Protocol P473 and P477. The WQA has also awarded eSpring with its
Can I still continue to use the unit without changing the
cartridge when replacement is due?
You really should not do that. Cartridge life is based on the ability of the carbon
block to trap contaminants; if you leave the carbon block unchanged when it has
filled up with contaminants, it will not be able to trap new contaminants
effectively. Beyond one year, we cannot guarantee the filter will still remove the
many contaminants that require chemical absorption. Since these contaminants are
often tasteless and odourless, the only certain way to assure your cartridge will
continue to remove them is to replace the cartridge when the system’s monitor
What is the power consumption of the UV lamp?
The power consumption is very minimal. The power consumption for 5,000 litres of
water in one year is less than RM5.00 (the unit uses approximately 2.5 watt when it
is on standby mode and approximately 80 watt when the UV light is in operation).
Why is it important to replace your eSpring Cartridge?
It is important because it will ensure that your eSpring Cartridge is able to
perform at its best as claimed — remove over 140 contaminants and destroy up to
99.99% of bacteria and viruses, and more…
What’s the reason to replace the cartridge?
The tiny pores in the carbon block filter function as “traps” for contaminants.
However, over time, big organic molecules in the standing water around the filter
will start to clog up the pores, regardless of how little water you use. As a
result, the water flow becomes smaller and potentially harmful contaminants could
slip through the blocked pores instead of being trapped.
When to replace the cartridge?
Replace every 5,000 litres or one year, whichever comes first.
With the electronic monitoring system, you never have to worry about changing
filters too soon or too late. The system automatically “reads” the life of the
It will alert you with a beeping sound and a message flashing on the LED when the
cartridge needs replacement.
What is ultraviolet light? Does it make water
It has been conclusively proven that the ultraviolet light used in the eSpring Water
System is safe for use in your home. Ultraviolet (UV) light is a form of radiant
to visible light and radio waves. Like these other forms of radiant energy, UV
- or ‘radiates’ - from a source and travels at the speed of light through air and
this reason, any form of radiant energy may be referred to as ‘radiation’ - whether
from the sun, a light bulb, or the UV lamp in the eSpring. ‘Radiation’ is not
‘radioactivity’. Radioactivity refers only to materials that emit nuclear radiation,
uranium. There are no radioactive materials inside the eSpring Water Treatment
Will the carbon filter remove all the
Activated carbon readily bonds to and absorbs many organic carbon-based
compounds such as pesticides and herbicides. Check out our eSpring page for the
complete list of contaminants
which can be removed
by the carbon filter.
The carbon used in the eSpring cartridge has a special distribution of 3 pore
Macropores are large pores that remove larger compounds (atomic
mass more than 10,000 units).
Transition Pores remove medium-sized compounds with atomic mass around 500
units, such as pesticides.
Micropores remove small compounds with an atomic mass of less than 100
units, like THMs.
Can the contaminants that build up inside the
carbon filter contaminate water coming out of the system?
As long as the filter is properly used and replaced as recommended, this is not an
Why does the filter allow minerals to pass through?
The carbon in the filter bonds with organic, carbon-based compounds. Minerals and
other inorganic compounds do not have a carbon base. Therefore, a bond usually will
not form with the carbon, and the minerals will remain soluble in the water and pass
through the filter.
What technology does eSpring use for its filter?
eSpring uses a carbon block filter which contains “activated pressed” carbon.
“Activated” means the carbon has been processed to create pores within the carbon
itself. This increases the carbon’s surface area. “Pressed” means the carbon has
been compacted into a porous block, using special patented technology.
How does the activated carbon block filter work?
Most health-related contaminants (pesticides, VOCs, THMs) contain carbon molecules,
which tend to bond together. Hence, contaminants in tap water will tend to bond with
the carbon block filter. We “activate” the carbon through a special heat process
that creates thousands of pores; this increases the surface area available to
attract contaminants. The carbon is then “pressed” together to create a fixed carbon
block; this increases the ability of the filter to attract and “trap” carbon-based
contaminants as water passes through the block.
Since the surface area of the pores is limited, the carbon filter has a limited
trapping capacity. That’s the reason why the cartridge must be replaced every
year or every 5,000 litres, whichever comes first.
Does carbon filter breed bacteria?
If there are bacteria present in the incoming water, they may grow in a carbon
filter overnight or during periods of inactivity. This is true for virtually any
filter in the market, including carbon filter. That’s why eSpring Water Treatment
System uses the addition of an ultraviolet (UV) lamp as part of its filtration
process. The UV lamp destroys any bacteria present in the water after it leaves the
What is special about the UV lamp?
UV lamp has exclusive filaments for rapid starting and a special gas mixture to make
the lamp light instantly. It delivers a UV Dose of up to 80 millijoules per
centimetre squared (In best case normal water conditions). UV lamp provides
40mJ/cmsq worth of UV Dose, which is equivalent to the inactivation of waterborne
disease causing bacteria, viruses, and cysts by over 99.9%.
Does UV light make the water radioactive?
It has been conclusively proven that the UV light used in the eSpring is safe for
use in your home. UV light is a form of radiant energy similar to visible light and
radio waves. “Radiation” is not synonymous with “radioactivity”. Radioactivity
refers only to materials that emit nuclear radiation, such as uranium. There are no
radioactive materials inside the eSpring and the water filtered by eSpring is safe
Can you explain this UV technology?
Features patented eCoupled™ wireless power technology that transmits electricity
through air, water and plastic components without direct-contact electrical
connections to light the unit’s UV lamp. Intelligent wireless power makes the units’
performance highly efficient and reliable. The development team pioneered this
breakthrough technology in 2000, and eSpring is the only water treatment system
brand that has it.
What are the recommended storage conditions for the eSpring
Cartridges should be kept away from high temperatures, high humidity, cleaning
agents, fragrances and other chemicals.
What is the shelf life of an eSpring cartridge?
The shelf life of an eSpring cartridge is 3 years. During this period, under proper
storage conditions, the eSpring WTS provides the same incredible filtration ability
it claims. If stored for longer than 3 years, it becomes difficult to guarantee the
same product quality past its initial shelf life.
What is the cable length of the eSpring power adapter?
The standard length is approximately 6 feet.
Does the eSpring need to be switched on at all times?
Yes. The eSpring needs to be kept on in order to accurately track cartridge
lifespan. In addition to this, electricity supply is needed to power up the UV bulb.
Without power, the activated carbon filter will still do its job to remove
contaminants from the water, but the UV bulb will not light up.
What are the specifications needed for installing the eSpring
With regards to the faucet hole, the hole must be:
Between 32mm-38mm in diameter
32mm in length from the wall
At least 45mm in depth
Is ultraviolet light commonly used to treat water?
Yes. UV light was first used to treat water in 1919, and is well recognised as an effective method for treating water
without the use of chemicals. It is often used by food processors, beverage companies, bottled water suppliers,
pharmaceutical manufacturers and others to treat water used in their production processes.
Will oil and smoke in the kitchen cause any damage to the
Normally, kitchen oil and smoke will not damage the unit. However, if the unit is
not regularly cleaned, it may discolour over time. To keep the unit clean, simple
wipe the unit with diluted DISH DROPS™ Dishwashing Liquid.
Why do I need eSpring when my water looks and tastes fine?
The water that comes out of our taps at home may look clear, but actually contains
contaminants. Contaminants are colourless, odourless and known to cause health
Our municipal water system does a good job. Why bother to
Most water treatment facilities can produce good water. Yet chlorine is commonly
used in the treatment process. When chlorine is added, it can react with organic
materials in the water and form THMs such as chloroform, which is associated with
increased risk of critical illnesses. It can also taste bad.
Furthermore, water can be contaminated between the treatment facility and the
home by passing through corroded pipes, pipes soldered with lead, or sitting in
storage tanks subject to microbiological contamination.
Why do other types of water treatment systems cost much less
eSpring uses a superior combination of technology i.e. carbon filter, UV light and
electronic monitoring to provide the best system available. eSpring claims are
verified by NSF, a leading authority on water treatment. eSpring is one of the few
systems to meet 42, 53, 55, 401, NSF Protocol P473 and P477 requirements for
removal. It has also documented support for the removal of more contaminants than
any other carbon-based systems certified by the NSF. Claims made by other types of
water treatment systems in the market are usually treated for taste, appearance and
odour, and unable to filter health-damaging contaminants.